hospitality

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Service is the key differentiator for hospitality – service that is driven by your guests’ needs. This is made possible by today’s ability to digitize information across the network, which is changing how the industry does business. But it also means going well beyond providing basic Wi-Fi service. Digitization and the Internet of Things allow […]

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Technology for technology’s sake is an interesting academic exercise. It pushes the boundaries of what’s possible and opens new avenue for research. However, the real value of technology is in its ability to deliver benefits. Companies and people buy technology because it meets a need. This is by no means a revolutionary concept for most […]

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Hello! My name is Suzy Treece and I shepherd Cisco’s Hospitality practice. As you can see, we have now added Hospitality to our Retail feed. For those of us who have lived and breathed Hospitality for a number of years, it’s a passion, not a trade. Hospitality is about delivering an amazing experience, on the […]

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In the hospitality industry, great service is a key differentiator. At the same time, digitization is changing the way that the industry does business in order to meet the demands of tech-savvy guests like you and me, who – let’s be honest, folks – are chained to our smartphones. So, great service today goes well […]

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I consider myself an experienced traveler and the nature of my job requires me to remain connected wherever I go. As a road warrior, I not only rely on my mobile devices to keep me connected with my team, but to get valuable information and services. These services include real-time travel updates, navigation, translation, dining […]

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A CMX Partner Ecosystem Blog Ecosystem partners are an important adjunct to Cisco Connected Mobile Experience (CMX). They augment the analytic and customer engagement capabilities of the solution with innovative business outcomes. This blog is one in a series that highlights our CMX Ecosystem Partners. Today—Nevotek. Nevotek integrates IP voice, data, and video into a […]

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In the highly competitive hospitality industry, seamless, consistent and fast Wi-Fi connections and analytics can greatly influence revenue and guest satisfaction. With the Cisco Mobility Express Solution— an enterprise class Wi-Fi in a simple, affordable solution designed for small to medium deployments— combined with the Cisco Connected Mobile Experiences (CMX) Cisco’s location-based solution, everyone can […]

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Fighting “Friction” in the Check-Out Line and Beyond You pull up to the gas pump, wait in a long line, and then fumble with your debit card and the touchscreen. Once at your hotel, you search mightily to find a parking spot before struggling with the ticket payment system. And then comes check-in, which entails […]

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HITEC 2014 takes place this week in Los Angeles, where the brightest minds and hottest technology in the Hospitality industry congregate in one place, with over 300 companies displaying the latest technology solutions to the industry. CMX is featured at the HITEC Convention in both the Cisco booth and as a part of the Hyatt […]